AI-Agents for Customer Service Managers in Escalations working with Microsoft Dynamics 365 CRM
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Draft Customer Message Replies
Prepare customer reply drafts for representatives to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Works with
8 tools
8 tools
Create Support Cases
Prioritize cases from flagged accounts before they reach the support queue.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.
Works with
9 tools
9 tools
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