Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.
Prepare customer reply drafts for representatives to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Prioritize cases from flagged accounts before they reach the support queue.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.