AI-Agents for Customer Service Managers working with Wati
Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
31 toolsGet absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsKeep each customer's chat in a private channel for team replies.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsPut suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 tools
