AI-Agents for Customer Service Managers in Customer Messaging working with Wati
Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
31 toolsGet absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsKeep each customer's chat in a private channel for team replies.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsPut suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 tools
