Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Compare the complaint with the visit report before proposing a private remedy.
Get a thoughtful reply to a bad review, with your visit report checked and a private next step ready for your review.
Send managers review replies that address each customer's comments.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.