Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Send approved DM replies and flag gaps for the account owner to resolve.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Alert the support team when a portal request has no safe ticket match.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Flag page questions needing a personal response in work chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Flag unsupported customer questions for a personal answer.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Answer common calls and surface requests needing a team member.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Track tickets awaiting a person and brief the next support shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.