Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Prepare positive review replies for owner approval.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Prepare defect replies against replacement rules for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Give the team unresolved shopper chats with a short summary.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Handle common order questions in chat before they reach staff.
Your shoppers get order answers in website chat, using the details your store already has on record.