AI-Agents for Customer Service Managers in Customer Messaging working with Basecamp
Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Draft Social Inbox Replies
Flag unsupported customer questions for a personal answer.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Works with
16 tools
16 tools
Send After-Hours Replies
Track tickets awaiting a person and brief the next support shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Works with
21 tools
21 tools
Draft First Chat Replies
Put suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Works with
22 tools
22 tools
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