AI-Agents for Customer Service Managers in Customer Support working with Basecamp
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Log Problem Reports
Surface urgent customer problems in chat with a link to their report.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Works with
42 tools
42 tools
Send After-Hours Replies
Track tickets awaiting a person and brief the next support shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Works with
21 tools
21 tools
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