Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Prepare positive review replies for owner approval.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Prepare defect replies against replacement rules for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Pass unclear appointment chats to a teammate with context.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.