Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Keep each support email in the case queue and flag serious complaints.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
Prepare positive review replies for owner approval.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Flag urgent review complaints and prepare replies for owner approval.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.
Prepare careful replies and record checks for unfamiliar reviews.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
See which notices were sent and which customer records need attention.
Your customer notices go through your work email with account details from your spreadsheet, and send results stay beside customer rows.
Prioritize cases from flagged accounts before they reach the support queue.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.