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Prepare defect replies against replacement rules for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Give the team unresolved shopper chats with a short summary.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Route questions without a supported answer to the service team.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.