Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer common chat questions and hand off unusual requests.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer product-choice chats with linked suggestions or a staff handoff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.