Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Get customer issues into support tickets with their files attached.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
File escalated customer defects as prioritized bugs and return the issue link.
Your engineering team gets a prioritized bug in its issue tracker, and your support owner gets the link on the case.