- AI-Agent
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File Bug Issues
Create prioritized bugs from escalated support cases
Use this Agent instantly or customize it - no programming needed
- Escalation tagEscalation tag
Your support owner adds this tag to start a bug handoff for a case.
- Support caseSupport case
Your case holds the reported problem, replies, evidence links, owner, and any existing issue link.
- Bug filing rulesBug filing rules
Your setup defines required details, the engineering project, and how customer impact sets priority.
Your support ticket system supplies case details and carries the issue link back to the owner.
- Missing details requestMissing details request
Your support owner gets an internal note naming the facts needed before filing.
- Bug issueBug issue
Your engineering team gets a prioritized issue with the case link, reproduction details, and usable evidence.
Your engineering issue tracker creates prioritized bug issues and returns their links for the support handoff.
- Filing failure noticeFiling failure notice
Your support owner gets an internal note explaining why the bug handoff failed.
- Linked issue URLLinked issue URL
Your original support case keeps the new issue URL in its linked issue field.
- Issue link noteIssue link note
Your assigned support owner gets the issue link through an internal note notification.
This Agent waits for your defect tag on a support case. It checks the case and your filing rules, then creates a prioritized bug issue. Your support owner gets its link on the case.
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AirtableUsed as:
- Support ticket system
Airtable supplies case details and carries the issue link back to the owner.
- Engineering issue tracker
Airtable creates prioritized bug issues and returns their links for the support handoff.
monday.comUsed as:
- Support ticket system
monday.com supplies case details and carries the issue link back to the owner.
- Engineering issue tracker
monday.com creates prioritized bug issues and returns their links for the support handoff.
ClickUpUsed as:
- Engineering issue tracker
ClickUp creates prioritized bug issues and returns their links for the support handoff.
Jira Software CloudUsed as:
- Engineering issue tracker
Jira Software Cloud creates prioritized bug issues and returns their links for the support handoff.
GitHubUsed as:
- Engineering issue tracker
GitHub creates prioritized bug issues and returns their links for the support handoff.
Jira Service ManagementUsed as:
- Engineering issue tracker
Jira Service Management creates prioritized bug issues and returns their links for the support handoff.
Zoho DeskUsed as:
- Support ticket system
Zoho Desk supplies case details and carries the issue link back to the owner.
KintoneUsed as:
- Support ticket system
Kintone supplies case details and carries the issue link back to the owner.
- Engineering issue tracker
Kintone creates prioritized bug issues and returns their links for the support handoff.
Made for your industry
File Bug Issues is made for businesses in these industries.
- Software
Turn customer defect reports into prioritized bugs for product engineers.
Show all Agents for the Software industry - Video Games
Turn player-reported glitches into prioritized bugs with reproduction details.
Show all Agents for the Video Games industry - Cybersecurity
File customer-reported security product defects with impact and evidence.
Show all Agents for the Cybersecurity industry - Web Hosting
Send hosting faults reported by customers to engineers as prioritized bugs.
Show all Agents for the Web Hosting industry
Made for your role
File Bug Issues is made for people in these roles.
- Customer Service Manager
Give support owners a tracked engineering issue for escalated defects.
Show all Agents for the Customer Service Manager role - Customer Service Representative
File escalated customer defects as prioritized bugs and return the issue link.
Show all Agents for the Customer Service Representative role - Engineering Manager
Put prioritized customer defects in the engineering queue with clear evidence.
Show all Agents for the Engineering Manager role - Technical Support Engineer
Turn investigated product faults into bug issues engineers can act on.
Show all Agents for the Technical Support Engineer role
Made for your department
File Bug Issues is made for people in these departments.
- Customer Service
Turn escalated support cases into linked bug issues for engineering.
Show all Agents for the Customer Service department - Software Engineering
Add prioritized customer defects to the bug queue with reproduction details.
Show all Agents for the Software Engineering department
How File Bug Issues works
5 steps, in order, on every run.
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Read the Escalated CaseRead the tagged case and its replies for the reported defect. Keep the existing handoff if an issue URL appears.
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Gather the Bug DetailsGather the affected workflow and reproduction steps. Ask the support owner for any required missing facts.
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Choose the Bug PriorityChoose a priority using your impact and workaround rules. Omit evidence links engineering cannot access.
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Create the Bug IssueCreate a prioritized Bug issue in your chosen engineering project. Include the support case and usable evidence links.
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Return the Issue LinkRecord the issue URL on the support case. Add an internal note for its owner through your configured notification.
How to Get Started
Connect the tools you already use, such as Airtable, monday.com or ClickUp.
8 tools
- Choose the support ticket tag that means a possible defect is ready for engineering review.
- Add a support ticket field for the linked engineering issue URL and enable an assignee notification for internal notes.
- Choose the engineering project and Bug issue type for new issues.
- Set the minimum details required before filing and map customer impact, blocked workflows, and available workarounds to the engineering queue's priority levels.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the File Bug Issues:
The existing issue stays linked to your case. The Agent skips creating another issue.
You choose the details required before filing. Your support owner gets a note naming the missing facts. They can escalate again after adding them.
You set the priority rules for customer impact and workarounds. The Agent applies them to the case.
Your support owner gets an internal note about the failure. They can retry the handoff.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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