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Draft Buyer Review Replies

Draft public replies to marketplace reviews for seller approval

Use this Agent instantly or customize it - no programming needed

Draft a public buyer review reply for approval
Reads
  • buyer review
    buyer review

    Your forwarded review gives the rating, buyer's words, and details needed to identify the order.

  • order email
    order email

    Your order email shows what the buyer purchased when its details match the review.

  • buyer messages
    buyer messages

    Your buyer messages reveal earlier questions or complaints when they match the order.

  • reply guidance
    reply guidance

    Your preferred tone and approved remedy wording guide the public reply.

Review inbox
Review inbox

Your review inbox receives reviews, finds order context, and emails you drafts for approval.
Review inbox
Is the review text or key identifying detail missing?YesNo
Email the seller the exact details needed
Writes
  • request for review details
    request for review details

    You get an email naming the missing review details needed before a reply can be drafted.

Find matching order emails and buyer messages
Draft the public reply and private follow-up note
Writes
  • public reply draft
    public reply draft

    You get a short reply that addresses the review without revealing private order details.

  • private follow-up note
    private follow-up note

    You see any order issue to handle privately, or learn that no issue appeared in available messages.

Email the seller the reply for approval
Writes
  • approval email
    approval email

    You receive the review, proposed public reply, and private follow-up in one email.

This Agent reads a review you forward. It checks matching order emails and buyer messages. It emails you a public reply to approve and flags any private issue.

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Gmail
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Microsoft Outlook
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Zoom
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Zoho Mail
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Made for your industry

Draft Buyer Review Replies is made for businesses in these industries.

Made for your role

Draft Buyer Review Replies is made for people in these roles.

Made for your department

Draft Buyer Review Replies is made for people in these departments.

How Draft Buyer Review Replies works

4 steps, in order, on every run.

  1. Read the forwarded reviewRead the rating and review you forward. Request missing text or identifiers when there is too little to draft a reply.
  2. Check related order emailsSearch for the order notice and buyer messages. Continue from the review alone when no correspondence matches confidently.
  3. Draft a public replyWrite a short reply that addresses the review without sharing private details. Flag complaints for private follow-up.
  4. Email the seller for approvalEmail your approval address with the review and proposed public reply. Include any private follow-up note.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.

4 tools
Set your rules
  • Choose the inbox label for forwarded buyer reviews and the seller's approval email address.
  • Have the seller forward each new review with its rating, review text, and an order number or item and buyer identifier; forward related buyer messages to the same inbox when available.
  • Provide the seller's preferred reply tone and any approved return, replacement, or refund wording.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Buyer Review Replies:

Will this post a reply to the marketplace for me?

No. You receive an email with the proposed public reply, and you decide whether to post it.

What should I forward with the review?

Forward the rating, review text, and an order number or buyer and item details. You can also forward related buyer messages to the same inbox.

What if an order email cannot be found?

You still get a draft based on the review when it has enough detail. The email tells you what order context was unavailable and avoids claims about the order.

How does it handle a negative review?

You get a public reply draft without unapproved remedies. For an unresolved issue, you also get a private follow-up recommendation before you decide whether to post.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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