AI-Agents for Customer Service Representatives in Review Responses
Draft review replies, flag complaints, request approval. Every one is ready to run, and you can adjust it in plain language.
Email a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsDraft review replies using available buyer and order emails.
Get a review reply to approve, with a separate note on any order issue to handle before you post.
4 toolsRecord why a customer's complaint needs prompt attention on the ticket.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsSee why an assigned complaint needs prompt customer follow-up.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
