AI-Agents for Customer Service Representatives in Exception Handling

Reply to booking requests in chat with available times.

Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.

Works with29 tools

Reply to booking requests with confirmed appointments or open times.

Your clients get confirmed appointments and meeting links, or available times when their requests conflict with your schedule.

Works with6 tools

Draft review replies using available buyer and order emails.

Get a review reply to approve, with a separate note on any order issue to handle before you post.

Works with4 tools

Send customers a ticket link and short summary after they ask for help.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Record why a customer's complaint needs prompt attention on the ticket.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Schedule customer follow-up texts after conversations and log sends.

Your follow-up texts are scheduled for the time you choose, and the contact shows what went out or why a text was held.

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See why an assigned complaint needs prompt customer follow-up.

Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.

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Show which customers missed a text and why delivery failed.

Get an SMS delivery report when a text fails. Your staff see phone numbers with open failures and reasons to follow up.

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