AI-Agents for Customer Service Representatives in Intake
Agents help Customer Service Representatives make time for questions needing care.
Send approved chat replies and surface questions needing a personal answer.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsDraft answers to customer messages with facts to confirm.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
7 toolsGet customer issues into support tickets with their files attached.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
5 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsSee why an assigned complaint needs prompt customer follow-up.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Answer common visitor questions with page links and flag gaps for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsDraft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
