Agents help Customer Service Representatives make time for questions needing care.
Reply to booking requests in chat with available times.
Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.
Reply to booking requests with confirmed appointments or open times.
Your clients get confirmed appointments and meeting links, or available times when their requests conflict with your schedule.
Reply to scheduling questions by text using the customer's current booking.
Your customers get an automatic text message reply with their confirmed appointment time or next step, while unclear requests reach your coordinator.
Draft replies to visit requests in the customer's email thread.
Your support team gets a reply draft in the customer's conversation, with a workable visit time or a clear question to move the request forward.
Reply to appointment questions using the customer's recorded details.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
Show which customers missed a text and why delivery failed.
Get an SMS delivery report when a text fails. Your staff see phone numbers with open failures and reasons to follow up.