AI-Agents for Customer Service Representatives in Community

Reply to common customer questions and flag chats needing help.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Answer common customer questions in unanswered forum threads.

Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.

Works with22 tools

Send approved customer DM answers and flag questions needing a personal reply.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send approved answers in page conversations and flag unclear questions.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Draft a reply to review before answering a customer's message.

Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.

Works with16 tools

Draft answers to customer messages with facts to confirm.

Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.

Works with7 tools

Draft replies from prior messages when page questions need answers.

Your page manager gets private reply drafts to review, plus a clear status when your team already answered the question.

Works with6 tools

Answer customer questions in comments and flag private issues.

Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.

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Draft answers to customer DMs using your team's approved guide.

Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.

Works with