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Draft Direct Message Replies

Draft guided replies to business direct messages for teammate review

Use this Agent instantly or customize it - no programming needed

Draft a direct-message reply for review
Reads
  • Incoming business message
    Incoming business message

    Your incoming business message starts the run and shows what the sender asked.

  • Earlier messages
    Earlier messages

    Your earlier messages show the conversation leading to this question.

  • Existing reply drafts
    Existing reply drafts

    Your existing drafts show whether a reply to this message is already underway.

  • Approved answers
    Approved answers

    Your approved answers show what the team permits and which topics need a person.

Shared inbox
Shared inbox

Your shared inbox brings in business direct messages and holds shared reply drafts.
Document app
Document app

Zoom holds the approved answers and limits the Agent uses to draft replies.
Is this a post comment or a message without readable text?YesNo
Leave the message for a teammate
Has a teammate already replied or drafted an answer to this message?YesNo
Skip a duplicate draft
Does this request lack approved guidance or need a teammate's judgment?YesNo
Leave the message for a teammate to answer
Save a tailored reply as a shared draft
Writes
  • Shared reply draft
    Shared reply draft

    Your teammate can review and edit this unsent reply in the original conversation.

This Agent waits for a new business direct message. It reads the recent exchange and your answer guide. It saves a reply draft for your teammate to review.

Modify Agent

Customize this Agent to fit your needs using natural language.

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ClickUp
Used as:
Show all Agents working with ClickUp
Zoom
Used as:
Show all Agents working with Zoom
Chatwork
Used as:
Show all Agents working with Chatwork

Made for your industry

Draft Direct Message Replies is made for businesses in these industries.

Made for your role

Draft Direct Message Replies is made for people in these roles.

Made for your department

Draft Direct Message Replies is made for people in these departments.

How Draft Direct Message Replies works

3 steps, in order, on every run.

  1. Read the direct messageOpen the conversation and read the new message and recent exchange. Skip a draft if a reply or draft already covers it.
  2. Check your answer guideFind your team's answer and response limits for the question. Leave unsupported or sensitive requests for a teammate to answer.
  3. Save a reply draftWrite a short reply that fits the sender's question and your guidance. Save it as an unsent draft in the original conversation.

How to Get Started

Connect your tools

Connect the tools you already use, such as ClickUp, Zoom or Chatwork.

3 tools
Set your rules
  • Connect the business account's direct messages to a shared inbox and choose the inbox and channel to watch.
  • Provide the current approved answer guide and identify the sections that require a person to respond.
  • Choose the teammate who reviews shared drafts and grant the Agent permission to read conversations and save shared drafts.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Direct Message Replies:

Will this Agent send messages to customers?

No. Your teammate reviews and sends each draft from the shared inbox.

What do I need to set up?

Choose the business inbox and direct message channel to watch. Provide your current answer guide and select who reviews drafts.

What if my answer guide does not cover a question?

Your teammate handles that question. The Agent leaves the message without a draft instead of inventing a reply.

Does this Agent draft replies to post comments?

No. Your teammate handles post comments without a direct message reply draft from this Agent.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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