- AI-Agent
- Ready to Run
Draft Private Replies
Draft private answers to page comments using past conversations
Use this Agent instantly or customize it - no programming needed
- New page questionNew page question
Your new page question includes its text, time, and IDs for the comment, post, page, and commenter when available.
- Parent postParent post
Your post gives the Agent the context needed to answer the commenter's question.
- Public repliesPublic replies
Replies beneath the comment show whether your page already answered the question.
- Private messagesPrivate messages
Dated messages with this commenter show prior exchanges and any answer your page sent later.
- Review historyReview history
Your review rows show existing drafts and sends for this comment or commenter.
Your page comment tool gives the Agent new questions, their posts, and public replies.
Your private conversation tool lets the Agent read dated messages between your page and the commenter.
Your review sheet shows earlier drafts and sends, then holds a reply for your review.
- Review statusReview status
Your row says Ready for review, Already answered, or Needs manager review.
- Hold reasonHold reason
Your row explains why the Agent skipped a reply or needs the page manager's help.
- Post and comment linksPost and comment links
Your row links to the post and comment so the page manager can check the context.
- Review statusReview status
Your row says Ready for review, Already answered, or Needs manager review.
- Hold reasonHold reason
Your row explains why the Agent skipped a reply or needs the page manager's help.
- Post and comment linksPost and comment links
Your row links to the post and comment so the page manager can check the context.
- Review statusReview status
Your row says Ready for review, Already answered, or Needs manager review.
- Hold reasonHold reason
Your row explains why the Agent skipped a reply or needs the page manager's help.
- Post and comment linksPost and comment links
Your row links to the post and comment so the page manager can check the context.
- Private reply draftPrivate reply draft
Your review sheet holds an unsent answer for your page manager to check and send.
- Review statusReview status
Your row says Ready for review, Already answered, or Needs manager review.
- Post and comment linksPost and comment links
Your row links to the post and comment so the page manager can check the context.
This Agent starts when someone asks a question under a watched page post. It checks public replies, past private messages, and the review sheet for follow-ups. It saves a draft or tells your page manager what needs attention.
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monday.comUsed as:
- Page comment tool
monday.com gives the Agent new questions, their posts, and public replies.
- Private conversation tool
monday.com lets the Agent read dated messages between your page and the commenter.
- Review sheet
monday.com shows earlier drafts and sends, then holds a reply for your review.
Facebook PagesUsed as:
- Page comment tool
Facebook Pages gives the Agent new questions, their posts, and public replies.
- Private conversation tool
Facebook Pages lets the Agent read dated messages between your page and the commenter.
LinkedInUsed as:
- Page comment tool
LinkedIn gives the Agent new questions, their posts, and public replies.
Facebook MessengerUsed as:
- Private conversation tool
Facebook Messenger lets the Agent read dated messages between your page and the commenter.
ChatworkUsed as:
- Private conversation tool
Chatwork lets the Agent read dated messages between your page and the commenter.
PodioUsed as:
- Page comment tool
Podio gives the Agent new questions, their posts, and public replies.
- Review sheet
Podio shows earlier drafts and sends, then holds a reply for your review.
Made for your industry
Draft Private Replies is made for businesses in these industries.
- Advertising and Marketing
Queue private answers to questions on client page posts.
Show all Agents for the Advertising and Marketing industry - Retail
Queue private replies to shoppers' questions on product posts.
Show all Agents for the Retail industry - Real Estate
Prepare private replies to questions under listing posts.
Show all Agents for the Real Estate industry - Hospitality
Queue private replies to guest questions on page posts.
Show all Agents for the Hospitality industry - Fashion and Apparel
Draft private answers to shoppers' questions on collection posts.
Show all Agents for the Fashion and Apparel industry - Travel and Tourism
Draft private answers to travelers' questions on trip posts.
Show all Agents for the Travel and Tourism industry - Event Management
Prepare private replies to attendee questions on event posts.
Show all Agents for the Event Management industry - Home Services
Draft private answers to homeowners asking about services.
Show all Agents for the Home Services industry - Beauty and Wellness
Draft private answers to service questions under page posts.
Show all Agents for the Beauty and Wellness industry - Restaurants
Draft private answers to diners' questions on menu posts.
Show all Agents for the Restaurants industry
Made for your role
Draft Private Replies is made for people in these roles.
- Social Media Manager
Prepare private replies to post questions for review.
Show all Agents for the Social Media Manager role - Customer Service Manager
Queue only unanswered page questions for team review.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Draft replies from prior messages when page questions need answers.
Show all Agents for the Customer Service Representative role - Community Manager
Draft replies to member questions using earlier conversations.
Show all Agents for the Community Manager role - Communications Specialist
Draft private responses grounded in the page's past exchanges.
Show all Agents for the Communications Specialist role
Made for your department
Draft Private Replies is made for people in these departments.
- Marketing
Keep post questions moving to a reviewed private reply.
Show all Agents for the Marketing department - Communications
Draft private answers to public questions for review.
Show all Agents for the Communications department - Social Media
Queue private replies to post questions for page review.
Show all Agents for the Social Media department - Customer Service
Prepare replies to page questions that still need follow-up.
Show all Agents for the Customer Service department - Community
Draft answers to member questions using earlier messages.
Show all Agents for the Community department
How Draft Private Replies works
5 steps, in order, on every run.
-
Read the page questionRead the post and replies beneath the new comment. Check whether the page has already answered publicly.
-
Check private messagesCheck past private messages with the commenter for an answer sent after the question. Flag missing access or a missing match for manager review.
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Check the review sheetRead rows for the comment and commenter. Stop a second draft when a reply is already queued or logged as Sent.
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Draft a private replyWrite a short answer based on the post and earlier exchange when the question remains open. Ask the page manager for help when the context cannot support an answer.
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Record the decisionSave the draft and comment link as Ready for review. Otherwise, record Already answered or Needs manager review and explain why.
How to Get Started
Connect the tools you already use, such as monday.com, Facebook Pages or LinkedIn.
6 tools
- Choose the business page and posts whose new comments should be watched, and give the Agent access to the page's comments and private conversations.
- Create a shared review sheet with columns for page ID, commenter ID, comment ID, post and comment links, question, private reply draft, status, reason, and the manager's send time.
- Have the page manager mark a row Sent after sending its private reply and keep any earlier manual follow-ups in the sheet, so the next run can recognize them.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Draft Private Replies:
No. Your page manager reviews the draft, sends it from the page, and marks the row Sent afterward.
The Agent skips a new draft when it finds a relevant public or private answer. Your review sheet also helps it spot replies your team queued or sent.
Your page manager sees Needs manager review and the missing match or access. They can check the conversation before sending.
You choose the page and posts to watch. You give access to comments and private messages. You create a shared review sheet.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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