Agents help Guest Relations Managers keep guest feedback and follow-ups moving.
Answer standard guest questions and surface delicate issues for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Catch guest complaints about safety or repeated failures quickly.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Answer guest questions with page links and flag unclear policies.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.