Agents help Guest Relations Managers keep guest feedback and follow-ups moving.
Draft guest review replies from confirmed visit notes for approval.
Get specific review replies in your inbox, with complaints flagged and uncertain booking details called out before you decide what to post.
Check unfamiliar guest claims and draft discreet public replies.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Draft guest review thank-yous and email them for approval.
Get a personal thank-you draft beside the original positive review in your inbox, ready for your approval before you post.
Draft guest review replies without exposing private stay details.
Get a thoughtful reply to a bad review, with supporting email history and questions to settle before you post.
Draft guest review replies informed by confirmed email history.
Your replies to new reviews are ready to check beside the originals, with customer email history used only when you confirm the match.
Draft guest review replies with booking and support context.
Get personal replies to new verified reviews, with purchase and support context beside each draft for your approval before posting.
Receive a tailored guest review reply to approve or edit.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
Draft guest review replies that address specific praise or complaints.
Your review reply is ready in Drafts, alongside the original review and relevant customer history when the match is clear.
Draft a personal response to a guest's review of their stay.
Get a reply that speaks to the customer's review, with questions to settle before you post it.
Draft replies to guest reviews for the owner's approval.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
Track new and edited guest reviews for watched properties.
See new and edited customer reviews in one table, with ratings and links back to the source page.
Track new and changed guest reviews for each watched property.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.