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Draft Review Replies

Draft public replies using verified reviews and shared mailbox history

Use this Agent instantly or customize it - no programming needed

Prepare public replies for verified reviews
Reads
  • Review schedule
    Review schedule

    Your chosen check time and lookback period determine which recent reviews enter the run.

  • Recent reviews
    Recent reviews

    Your recent reviews include customer feedback, verification status, reply status, and public links.

  • Prior approval emails
    Prior approval emails

    Your sent requests identify reviews that already have drafts awaiting your approval.

  • Purchase and support emails
    Purchase and support emails

    Your mailbox holds order confirmations and support exchanges that may match a review.

  • Reply guidance
    Reply guidance

    Your tone and escalation preferences guide the public draft and private note.

  • Owner approval address
    Owner approval address

    Your approval address tells the Agent where to send each draft.

Review site
Review site

Your review site supplies verified reviews, reply status, and links to public reviews.
Shared mailbox
Shared mailbox

Your shared mailbox stores customer history and prior requests, and sends drafts to the owner.
Shared mailbox
Are there no new verified reviews needing replies?YesNo
End the daily check.
Has the owner already received a draft for this review?YesNo
Skip this review.
Match the review to purchase and support emails.
Draft a public reply and private context note.
Writes
  • Public reply draft
    Public reply draft

    Your proposed reply addresses the review without exposing order numbers or private support details.

Email the owner the reply draft and private context.
Writes
  • Owner approval email
    Owner approval email

    Your approval email includes the review link, reply draft, and private context for your decision.

This Agent checks for new verified reviews each morning. It matches them to purchase and support emails. It emails you a public reply draft and private context to approve.

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Gmail
Used as:
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Microsoft Outlook
Used as:
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monday.com
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Zoom
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Zoho Mail
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Made for your industry

Draft Review Replies is made for businesses in these industries.

Made for your role

Draft Review Replies is made for people in these roles.

Made for your department

Draft Review Replies is made for people in these departments.

How Draft Review Replies works

4 steps, in order, on every run.

  1. Find Recent Verified ReviewsFind recent verified reviews without a public reply. Skip reviews that already have an approval email.
  2. Check Purchase And Support EmailsMatch each review to purchase and support emails using its customer email or order reference. Note when no reliable match exists.
  3. Draft A Public ReplyUse confirmed details to address the review without sharing private information. Flag unresolved complaints for direct follow-up.
  4. Email The Owner For ApprovalEmail the owner the review link and exact public reply. Add a private note on context or gaps, and ask for approval before posting.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or monday.com.

5 tools
Set your rules
  • Choose the business profile to watch and give the Agent access to its private service reviews and public review links.
  • Choose the shared mailbox that receives purchase confirmations and customer support emails, and give the owner's approval email address.
  • Set the daily check time, the recent-review lookback period, and the owner's preferred reply tone and escalation guidance.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Review Replies:

Which reviews and emails will this Agent check?

You choose the business profile and shared mailbox. You also set the daily check time, review lookback period, and preferred reply tone.

Will this Agent post replies for me?

No. You receive a proposed public reply by email and decide whether to approve or edit it before posting.

What if a review has no matching purchase or support email?

You still get a cautious draft based on the review text. A private note tells you when no reliable match was found.

What happens when a review raises an unresolved complaint?

You get the relevant support context in a private note and a request for direct follow-up before approval. The public draft avoids unconfirmed claims.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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