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Draft Review Replies
Write public replies for customer reviews sent by the owner
Use this Agent instantly or customize it - no programming needed
- Review request emailReview request email
Your email includes the customer's review and any details you want the reply to address.
- Request conversationRequest conversation
Your email conversation may include more context for this review.
- Public reply guidancePublic reply guidance
Your business name, preferred tone, and public reply boundaries guide each draft.
Use your email app to receive review requests, read their conversations, and send drafts to the owner.
- Review text requestReview text request
Your email thread gets a request to paste the review before drafting can begin.
- Review reply draftReview reply draft
Your email thread gets a labeled public reply draft and questions about facts you need to confirm.
This Agent waits for your email requesting a review reply. It reads the review and your context, then drafts a public response. You get the draft and any fact questions in the same thread.
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GmailUsed as:
- Email app
Use Gmail to receive review requests, read their conversations, and send drafts to the owner.
Microsoft OutlookUsed as:
- Email app
Use Microsoft Outlook to receive review requests, read their conversations, and send drafts to the owner.
ZoomUsed as:
- Email app
Use Zoom to receive review requests, read their conversations, and send drafts to the owner.
Zoho MailUsed as:
- Email app
Use Zoho Mail to receive review requests, read their conversations, and send drafts to the owner.
Microsoft ExchangeUsed as:
- Email app
Use Microsoft Exchange to receive review requests, read their conversations, and send drafts to the owner.
Made for your industry
Draft Review Replies is made for businesses in these industries.
- Retail
Draft a reply to a shopper's review of their store experience.
Show all Agents for the Retail industry - Healthcare
Draft a public review reply without repeating patient details.
Show all Agents for the Healthcare industry - Hospitality
Address a guest's stay in a public reply draft for approval.
Show all Agents for the Hospitality industry - Property Management
Draft a reply to a resident's property review for approval.
Show all Agents for the Property Management industry - Home Services
Draft a response to a homeowner's service review for approval.
Show all Agents for the Home Services industry - Beauty and Wellness
Write a personal reply draft about a client's visit or treatment.
Show all Agents for the Beauty and Wellness industry - Restaurants
Draft a reply to a diner's review for the owner to approve.
Show all Agents for the Restaurants industry - Automotive Services
Draft a response to a customer's repair or service review.
Show all Agents for the Automotive Services industry - Veterinary Services
Draft a careful response to a pet owner's visit review.
Show all Agents for the Veterinary Services industry - Car Dealerships
Address a shopper's dealership experience in a reply draft.
Show all Agents for the Car Dealerships industry
Made for your role
Draft Review Replies is made for people in these roles.
- Customer Service Manager
Draft a reply to a customer complaint without guessing at facts.
Show all Agents for the Customer Service Manager role - Business Owner
Send a review reply draft for your approval in the request thread.
Show all Agents for the Business Owner role - Reputation Manager
Draft a specific public review response and flag facts to verify.
Show all Agents for the Reputation Manager role - Guest Relations Manager
Draft a personal response to a guest's review of their stay.
Show all Agents for the Guest Relations Manager role - Restaurant Manager
Draft a response to a diner's review of the restaurant.
Show all Agents for the Restaurant Manager role - General Manager
Prepare a reply to customer feedback for your review.
Show all Agents for the General Manager role - Store Manager
Prepare a reply to a shopper's store review for approval.
Show all Agents for the Store Manager role
Made for your department
Draft Review Replies is made for people in these departments.
- Marketing
Draft a brand-aligned review reply and flag claims to confirm.
Show all Agents for the Marketing department - Communications
Draft a public review response in the business's chosen voice.
Show all Agents for the Communications department - Customer Service
Prepare a public reply to customer feedback for approval.
Show all Agents for the Customer Service department - Customer Experience
Draft a reply that speaks to the customer's specific experience.
Show all Agents for the Customer Experience department
How Draft Review Replies works
3 steps, in order, on every run.
-
Read Your Review RequestRead the review and context in your email thread. Ask you to paste the review if you sent only a link or left out the text.
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Draft a Personal ReplyAddress a specific point in the review using your chosen tone. Leave out unsupported claims and list facts you need to confirm.
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Email You the DraftReply in your request thread with the public reply labeled as a draft. Include any questions you need to answer before posting.
How to Get Started
Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.
5 tools
- Connect the review request inbox and set the owner's email address and a unique subject phrase for these requests.
- Provide the business name, preferred public tone, and any standing boundaries for public replies.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Draft Review Replies:
Choose the inbox and subject phrase for your requests. Provide your email address, business name, and preferred public tone. Add any limits for what a reply should say.
Yes, if you paste the review text into your email. A link alone prompts a request for the text before drafting.
No. You get a draft by email to check and post yourself. You decide whether to use it.
You get a draft without unconfirmed admissions or promises. You'll also get specific questions to resolve before posting.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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