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Draft Review Replies

Draft personal review replies using confirmed customer email history

Use this Agent instantly or customize it - no programming needed

Prepare a personal reply for a new review
Reads
  • new review
    new review

    Your review shows what the customer said, their rating, and whether you have replied.

  • confirmed reviewer email
    confirmed reviewer email

    You confirm the reviewer's email address before the Agent reads their past threads.

  • past customer emails
    past customer emails

    Your earlier threads add context when you have confirmed the reviewer's email address.

  • reply preferences
    reply preferences

    You choose the tone, sign-off, and complaints that need your decision.

Review account
Review account

monday.com shows new reviews and holds proposed replies for your approval.
Customer email inbox
Customer email inbox

Your customer email inbox holds past threads for customers you have matched to reviews.
Customer email inbox
Does this review already have a reply or pending approval?YesNo
Leave the existing response in place
Read past emails for a confirmed reviewer match
Draft a personal reply and submit it for approval
Writes
  • proposed owner reply
    proposed owner reply

    Your reply sits beside the review until you approve, edit, or reject it.

  • owner approval note
    owner approval note

    Your note flags unresolved complaints or missing email history before you decide what to publish.

This Agent waits for a new review, then reads its rating and comments. It checks email history only for a customer you have matched. It leaves a personal reply beside the review for your approval.

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Gmail
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Microsoft Outlook
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monday.com
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Zoom
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Zoho Mail
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Microsoft Exchange
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Made for your industry

Draft Review Replies is made for businesses in these industries.

Made for your role

Draft Review Replies is made for people in these roles.

Made for your department

Draft Review Replies is made for people in these departments.

How Draft Review Replies works

4 steps, in order, on every run.

  1. Read the New ReviewCheck the rating and comments on the original review. Stop if an owner reply or pending response already exists.
  2. Check Confirmed Email HistoryRead earlier email threads only for a reviewer you have matched to an email address. Skip email history when no match exists.
  3. Draft a Personal ReplyAcknowledge details from the review without inventing facts. For rating-only reviews, write a brief thank-you or invite more detail.
  4. Send for Owner ApprovalPlace the proposed reply beside the matching review in your approval queue. Add a note for unresolved complaints or missing email matches.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Microsoft Outlook or monday.com.

6 tools
Set your rules
  • Connect the local review accounts and enable new-review notifications and a response approval flow with the owner as approver.
  • Connect the customer email inbox and provide owner-verified reviewer-to-email matches where available; an unmatched reviewer has no assumed email history.
  • Provide the owner's preferred sign-off, response tone, and rules for complaints or promises that need a personal decision.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Review Replies:

Can this help me reply to a Yelp review?

Yes, if you connect Yelp to your review account and enable owner approval for replies. You check the proposed reply before it goes public.

What if I cannot match a reviewer to an email?

You still get a reply based on the review. The Agent skips email history and notes the missing context for you.

Who handles a negative review or serious complaint?

You decide how to handle serious complaints. The draft avoids unapproved promises and flags the issue for your review.

Does the reply go public right away?

No. You see a proposed reply beside the review and choose whether to approve, edit, or reject it.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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