AI-Agents for Customer Service Representatives
Agents help Customer Service Representatives make time for questions needing care.
Answer common chat questions and bring unresolved threads to the team.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsAnswer familiar chat questions and hand over the harder ones with context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Answer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsAnswer common overnight chats with links to approved articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsReply to common questions so representatives can handle harder cases.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 toolsDraft complaint replies for review before answering customers by email.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
Prepare point-by-point replies to customer complaint letters.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Draft careful replies to complaints about poor service.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
Draft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
Show which customers missed a text and why delivery failed.
Get an SMS delivery report when a text fails. Your staff see phone numbers with open failures and reasons to follow up.
Add image findings and suggested next steps to support tickets.
Give your support team a clear read on customer images, with visible clues and a suggested next step in a private ticket note.
5 tools
