AI-Agents for Customer Service
Agents help Customer Service teams respond to feedback and track complaints.
Use appointment details to answer customer chats or hand them off.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
12 toolsDraft calm complaint replies in customer email conversations.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsPrepare courteous complaint replies within the team's conduct guide.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
4 toolsDraft answers to incoming customer emails for the team to review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsPrepare discount replies for reps to review before sending.
You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.
Leave refund reply drafts in the support inbox for team review.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsAnswer store chats and pass unclear cases to support staff.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsAnswer product questions in chat and hand uncertain cases to staff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 toolsAnswer order questions in chat with the store's recorded details.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 toolsPrepare complaint replies for managers to review.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsAnswer customer questions in comments and flag account issues.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Surface new and changed complaints across watched locations.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.
