AI-Agents for Customer Service

Reply to clear FAQ tickets and leave other questions open for Agents.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Answer visitor problem reports with a sourced fix or focused question.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

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Complete incoming cases so the team can pick up each issue.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Match poor reviews to service tickets and flag urgent cases.

Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.

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Prepare cancellation replies using order emails and team terms.

Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.

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Place tailored reply drafts in open customer conversations for review.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Draft replies to incoming customer questions in their tickets.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

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Flag urgent complaints and email the person responsible for them.

Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.

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Flag customers to contact after a failed or missing review request.

See whose WhatsApp review request was not sent after a completed order. Your spreadsheet shows their phone number and logged reason.

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Surface unhappy customers in the weekly review log.

Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.

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Answer common website questions and assign unresolved chats for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Draft follow-ups to complaints that an earlier response did not resolve.

Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.

Works with4 tools