- AI-Agent
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List Unsent Review Requests
Match completed orders to WhatsApp results and flag requests not sent
Use this Agent instantly or customize it - no programming needed
- completed orderscompleted orders
Your completed orders provide customer names, phone numbers, and order IDs for the daily check.
- sent request resultssent request results
Your sent results show which review requests were recorded as sent and when.
- unsent request resultsunsent request results
Your unsent results show failed verification or sends and the recorded reasons.
Your spreadsheet supplies order details and WhatsApp results, then shows who needs follow-up.
- review request statusreview request status
Your status tab shows each order's send status and flags missing or conflicting results.
- follow-up listfollow-up list
Your list names customers with unsent or missing results, their phone numbers, and reasons for follow-up.
This Agent starts at your chosen morning time. It compares completed orders with logged WhatsApp results. It updates your spreadsheet with send statuses and a follow-up list.
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monday.comUsed as:
- Spreadsheet
monday.com supplies order details and WhatsApp results, then shows who needs follow-up.
Zoho SheetUsed as:
- Spreadsheet
Zoho Sheet supplies order details and WhatsApp results, then shows who needs follow-up.
Made for your industry
List Unsent Review Requests is made for businesses in these industries.
- Retail
Find shoppers whose post-purchase review requests were not sent.
Show all Agents for the Retail industry
Made for your role
List Unsent Review Requests is made for people in these roles.
- Customer Service Manager
List customers whose WhatsApp review requests need follow-up.
Show all Agents for the Customer Service Manager role - Business Owner
Show completed-order customers whose review requests were not sent.
Show all Agents for the Business Owner role - Reputation Manager
Surface unsent review requests with each logged reason.
Show all Agents for the Reputation Manager role
Made for your department
List Unsent Review Requests is made for people in these departments.
- Marketing
Track which post-purchase review requests were not sent.
Show all Agents for the Marketing department - Customer Service
Flag customers to contact after a failed or missing review request.
Show all Agents for the Customer Service department
How List Unsent Review Requests works
4 steps, in order, on every run.
-
Read the review logRead completed orders and the sent and unsent WhatsApp results from your chosen spreadsheet.
-
Match orders to resultsMatch entries by order ID and keep the latest result. Flag conflicting entries for your review.
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Flag requests needing follow-upFlag unverified numbers and failed or missing sends. Keep sent requests in the order status view.
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Refresh the follow-up listRefresh your spreadsheet with one status per completed order. List customers with phone numbers and reasons, or a missing-result flag.
How to Get Started
Connect the tools you already use, such as monday.com or Zoho Sheet.
2 tools
- Choose the spreadsheet and identify the completed-order, verified-and-sent, and unverified-or-not-sent tabs, with columns for order ID, customer name, phone number, verification result, send result, and result time.
- Choose the tab where the owner should see each completed order's review request status and the customers needing follow-up.
- Set the morning run time and the rule that an unverified number or a failed or missing send result is listed for follow-up; do not treat a send result as proof of delivery.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the List Unsent Review Requests:
You choose the completed-order, sent, and unsent tabs, plus where you want the results. Your existing workflow must record verification and send results.
Your follow-up list flags the missing result. You can review it without assuming the customer was unreachable.
No. Your log shows a send result, which does not confirm delivery.
Your spreadsheet flags the affected rows for you. The Agent does not infer that a message was sent.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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