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Draft Bad Review Replies
Draft replies to poor page reviews for owner approval
Use this Agent instantly or customize it - no programming needed
- poor page reviewpoor page review
Your new poor review shows the complaint, reviewer, rating or recommendation, and page link.
- reply statusreply status
Your review's status shows whether a public reply or approval request already exists.
- customer messagescustomer messages
Your reviewer's past messages add context when you can confidently link them to the review.
- service ticketservice ticket
Your matching ticket shows the issue, its status, and any recorded resolution.
- reply preferencesreply preferences
Your preferred tone and private contact method guide the public reply.
- urgency rulesurgency rules
Your rules identify complaints that need prompt follow-up, such as safety concerns.
- page ownerpage owner
Your approval settings identify who reviews drafts and receives urgent tickets.
monday.com shows reviews and linked customer history, then holds reply approvals and follow-up tickets.
- existing case updateexisting case update
Your owner sees any new complaint detail on the existing case instead of another reply request.
- owner review requestowner review request
Your owner sees a short acknowledgment and the missing facts before approving any public reply.
- urgent service ticketurgent service ticket
Your owner receives a ticket linked to the review when the complaint needs prompt follow-up.
- reply draftreply draft
Your owner can edit or approve a courteous reply beside the review before it appears publicly.
- urgent service ticketurgent service ticket
Your owner receives a ticket linked to the review when the complaint needs prompt follow-up.
This Agent starts when a poor business page review arrives. It checks any confidently linked messages or service ticket, then drafts a public reply. You get the draft to approve and an urgent ticket when needed.
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monday.comUsed as:
- Business page review inbox
monday.com shows reviews and linked customer history, then holds reply approvals and follow-up tickets.
Made for your industry
Draft Bad Review Replies is made for businesses in these industries.
- Retail
Prepare replies to shopper reviews and flag unresolved complaints.
Show all Agents for the Retail industry - Hospitality
Prepare guest review replies and flag complaints needing prompt care.
Show all Agents for the Hospitality industry - Property Management
Draft replies to resident complaints and flag urgent property issues.
Show all Agents for the Property Management industry - Home Services
Draft replies to homeowner complaints and flag urgent service failures.
Show all Agents for the Home Services industry - Beauty and Wellness
Prepare replies to client complaints about visits and treatments.
Show all Agents for the Beauty and Wellness industry - Restaurants
Draft replies to diner complaints and flag urgent service issues.
Show all Agents for the Restaurants industry - Automotive Services
Draft replies to repair complaints and flag urgent follow-up.
Show all Agents for the Automotive Services industry - Veterinary Services
Draft replies to pet owner complaints without sharing private details.
Show all Agents for the Veterinary Services industry - Car Dealerships
Draft replies to buyer complaints and alert the owner to urgent issues.
Show all Agents for the Car Dealerships industry
Made for your role
Draft Bad Review Replies is made for people in these roles.
- Social Media Manager
Prepare page review replies for owner approval before posting.
Show all Agents for the Social Media Manager role - Customer Service Manager
Check complaint history and assign urgent follow-up to the owner.
Show all Agents for the Customer Service Manager role - Business Owner
Put complaint reply drafts before the owner for approval.
Show all Agents for the Business Owner role - Reputation Manager
Draft measured public replies and flag urgent complaints.
Show all Agents for the Reputation Manager role - Guest Relations Manager
Draft guest complaint replies and flag urgent service issues.
Show all Agents for the Guest Relations Manager role - Restaurant Manager
Check diner complaints against past messages before drafting replies.
Show all Agents for the Restaurant Manager role - Customer Experience Manager
Connect poor reviews to past service issues before drafting replies.
Show all Agents for the Customer Experience Manager role
Made for your department
Draft Bad Review Replies is made for people in these departments.
- Communications
Draft calm public responses without sharing private details.
Show all Agents for the Communications department - Social Media
Prepare public page replies for the owner's review.
Show all Agents for the Social Media department - Customer Service
Match poor reviews to service tickets and flag urgent cases.
Show all Agents for the Customer Service department - Customer Experience
Turn poor reviews into personal replies for owner approval.
Show all Agents for the Customer Experience department
How Draft Bad Review Replies works
5 steps, in order, on every run.
-
Check the reviewRead the new poor review and check for an existing reply or approval request. Flag new details on the existing case when one exists.
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Check customer historyRead past messages and a matching service ticket only when the reviewer is reliably linked. Continue from the review alone when no match is clear.
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Draft a calm replyAcknowledge the complaint without guessing at facts or sharing private details. Offer your chosen private contact route when details need checking.
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Send the draft for approvalPut the reply beside the review for the owner to edit, approve, or reject before it appears publicly.
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Flag urgent complaintsCreate a ticket from the review and assign it to the owner when your urgency rules apply. Include the needed follow-up.
How to Get Started
Connect monday.com, the tool this Agent works with.
1 tool
- Connect the business page's reviews and messages to the review inbox and enable review notifications.
- Set the page owner as the review reply approver and enable ticket notifications for that owner.
- Keep service tickets in the same tool and define which complaints require urgent follow-up, such as safety concerns or an unresolved service failure.
- Provide the business's preferred reply tone and a private contact method that customers may use for resolution.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Draft Bad Review Replies:
No. You review, edit, approve, or reject each draft before it appears on your page.
You still get a draft based on the review. The Agent tells you when it cannot confidently match past messages or a service ticket.
You choose which complaints need urgent follow-up. When a review meets those rules, the owner gets a linked ticket with the next action.
Yes, if your Facebook page reviews reach the connected inbox. New Not Recommended or one- or two-star reviews start a draft for your approval.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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