AI-Agents for Customer Service
Agents help Customer Service teams respond to feedback and track complaints.
Answer common chat questions and assign unresolved ones to staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsDraft guided answers to customer messages for review.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Prepare customer text replies for a teammate to review.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 toolsAnswer common customer chats and hand off unresolved threads with context.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsAnswer common website chat questions and transfer unresolved conversations.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Answer website chat questions with sources and flag unclear cases.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsKeep overnight customer chats moving with sourced replies.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsMark answered email threads so the team can see what is done.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 toolsDraft replies to complaints for representatives to review and send.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
Draft complaint responses for the support team to review.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Save complaint reply drafts in the customer's email conversation.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
Draft customer replies or a clear question when details are missing.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
