Agents help Customer Service teams respond to feedback and track complaints.
List customers whose texts failed so the team can follow up.
Get an SMS delivery report when a text fails. Your staff see phone numbers with open failures and reasons to follow up.
Brief support teams on customer screenshots and photos.
Give your support team a clear read on customer images, with visible clues and a suggested next step in a private ticket note.
Retry customer texts to corrected numbers and record results.
Your team sees a new send time or a clear hold reason after a text changes, then the carrier's delivery result when it arrives.