AI-Agents for Customer Service

Agents help Customer Service teams respond to feedback and track complaints.

Answer Support Emails

Reply to common support emails and flag policy exceptions.

Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.

Works with10 tools
Draft Buyer Review Replies

Draft review replies and flag order issues for private follow-up.

Get a review reply to approve, with a separate note on any order issue to handle before you post.

Works with4 tools
Draft Customer Review Replies

Draft replies to customer reviews using verified service conversations.

Your review reply is ready in Drafts, alongside the original review and relevant customer history when the match is clear.

Works with4 tools
Draft Review Replies

Prepare a public reply to customer feedback for approval.

Get a reply that speaks to the customer's review, with questions to settle before you post it.

Works with5 tools
Draft Review Replies

Flag serious complaints and propose careful public replies.

You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.

Works with4 tools
Forward Unresolved Emails

Keep unresolved email cases moving with clear ownership and history.

The next support person gets the full email history and attachments, while your first responder knows who took over.

Works with5 tools
Send Chat Auto Replies

Send approved answers to repeat questions and flag chats needing a person.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools
Send Quick DM Replies

Reply to customer DMs from the answer guide and flag cases needing help.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools
Recommend Stays

Answer accommodation questions in chat with matching options.

Your travelers get a short list of stays with prices and booking links, right in the chat where they asked.

Works with7 tools
Acknowledge Portal Requests

Acknowledge portal requests on verified tickets or flag missing ones.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools
Answer Page Messages

Send approved replies to customer messages and flag follow-ups.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools
Draft Social Inbox Replies

Prepare answers to customer questions for staff approval.

Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.

Works with16 tools
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