Agents help Customer Service teams respond to feedback and track complaints.
Reply to common support emails and flag policy exceptions.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Draft review replies and flag order issues for private follow-up.
Get a review reply to approve, with a separate note on any order issue to handle before you post.
Draft replies to customer reviews using verified service conversations.
Your review reply is ready in Drafts, alongside the original review and relevant customer history when the match is clear.
Prepare a public reply to customer feedback for approval.
Get a reply that speaks to the customer's review, with questions to settle before you post it.
Flag serious complaints and propose careful public replies.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
Keep unresolved email cases moving with clear ownership and history.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Send approved answers to repeat questions and flag chats needing a person.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Reply to customer DMs from the answer guide and flag cases needing help.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Answer accommodation questions in chat with matching options.
Your travelers get a short list of stays with prices and booking links, right in the chat where they asked.
Acknowledge portal requests on verified tickets or flag missing ones.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Send approved replies to customer messages and flag follow-ups.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Prepare answers to customer questions for staff approval.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.