AI-Agents for Software working with Chatwork
Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Draft answers to customer questions using chat and account notes.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
8 toolsSend major service incident reports to reviewers with deadlines.
See who received your critical or major incident review request and who needs follow-up.
11 toolsRemind release owners to date their review cards before handoff.
Your card owners see the review work missing due dates before the weekly handoff, with links to the cards they need to update.
10 toolsDraft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsDraft calm replies to customers frustrated by product issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsDraft replies to users' product questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsAnswer product and support-policy questions with published page links.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer product help questions in chat from approved articles.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsScreen customer community posts before they appear and flag suspected spam.
Keep ordinary community posts moving while moderators get clear reasons and a link for anything that looks like spam.
10 toolsAnswer product questions from help articles and transfer tougher chats.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Bring suspicious posts in user communities together for moderator review.
Your moderators see a member's suspected spam posts together, choose whether to remove them, and see the result in staff chat.
5 toolsAnswer visitor questions about product features with current sources.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 tools
