AI-Agents for Customer Service Representatives working with Zoom
Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Send approved acknowledgments while the assigned teammate is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsHandle common phone questions and share calls needing a personal reply.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
11 toolsDraft answers to customer messages with facts to confirm.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
7 toolsConfirm after-hours tickets arrived and keep unanswered cases open.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsAnswer common WhatsApp questions from approved support answers.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
7 toolsDraft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsResolve menu questions and turn customer chats into order tickets.
Your WhatsApp food orders become kitchen tickets when details and receipts are clear. Customers get answers and updates in the same chat.
6 toolsSend team replies and files back to the customer's chat.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
9 toolsPut customers' spoken requests in tickets for reps to read.
Read spoken customer requests right on the ticket. Your team gets the full transcript in a private note, without replaying the recording.
10 toolsDraft a complaint reply in the customer's email thread for review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsPrepare overdue customer replies with an apology and verified case update.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
5 toolsGet common text questions answered and take over unclear ones.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
13 tools
