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Notify the former case owner who now has the escalated case.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Pass unresolved replies along with the original message and files.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Send customers a ticket link and short summary after they ask for help.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Resolve menu questions and turn customer chats into order tickets.
Your WhatsApp food orders become kitchen tickets when details and receipts are clear. Customers get answers and updates in the same chat.