AI-Agents for Customer Service Representatives working with Microsoft Office 365

Answer common customer questions in unanswered forum threads.

Matching questions get answers in your public help forum, and your community lead sees what needs a personal reply.

Works with22 tools

Send approved chat replies and surface questions needing a personal answer.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools

Send approved answers in page conversations and flag unclear questions.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Combine linked case exhibits into one PDF for review.

Get case exhibits in one PDF, in your requested order, with a link in the case for the support specialist to review.

Works with

Reply to appointment questions using the customer's recorded details.

Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.

Works with12 tools