AI-Agents for Customer Service Managers

Escalate uncertain product advice to staff while keeping shoppers informed.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Handle common order questions in chat before they reach staff.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools

Prepare complaint responses within the restaurant's recovery guide.

Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.

Works with5 tools

Keep new and edited customer complaints visible by location.

See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.

Works with

Acknowledge unmatched tickets so support staff can follow up.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Give website visitors current, sourced troubleshooting replies in chat.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

Works with

Keep the case queue assigned and flag uncertain matches.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Check complaint history and assign urgent follow-up to the owner.

Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.

Works with

Flag uncertain cancellation decisions in drafts for team review.

Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.

Works with

Place grounded reply drafts in tickets for the team to review.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Prepare ticket replies for assigned representatives to review.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Works with

See which complaints need prompt action and who owns each one.

Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.

Works with