AI-Agents for Customer Service working with Chatwork

Acknowledge customer chats after review and hand off urgent requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Answer routine customer calls and surface questions needing a person.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Works with11 tools

Draft customer replies for a teammate to approve.

Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.

Works with7 tools

Send approved replies to support questions sent to public-facing colleagues.

Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.

Works with5 tools

Answer common questions in comments and flag cases needing personal care.

Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.

Works with14 tools

Acknowledge after-hours tickets and send the next shift its waiting list.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

Answer common WhatsApp questions using approved customer guidance.

Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.

Works with7 tools

Draft replacement replies from customer orders for team review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Confirm received food orders in the same customer chat.

Your WhatsApp food orders become kitchen tickets when details and receipts are clear. Customers get answers and updates in the same chat.

Works with6 tools

Bring customer chats into private channels and return team replies.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Draft complaint replies using order facts and team guidance.

Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.

Works with11 tools

Answer account questions in chat and route exceptions with the facts gathered.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools