AI-Agents for Customer Service working with Chatwork

Draft answers in customer chats for the support team to review.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Works with8 tools

Prepare replies to page questions that still need follow-up.

Your page manager gets private reply drafts to review, plus a clear status when your team already answered the question.

Works with6 tools

Draft first chat answers from the team's approved responses.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Draft calm complaint replies in customer email conversations.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft answers to incoming customer emails for the team to review.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Leave refund reply drafts in the support inbox for team review.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer store chats and pass unclear cases to support staff.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Answer product questions in chat and hand uncertain cases to staff.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Answer order questions in chat with the store's recorded details.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools

Prepare complaint replies for managers to review.

Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.

Works with5 tools

Answer common website questions and assign unresolved chats for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer common chat questions and assign unresolved ones to staff.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools