AI-Agents for Customer Service Representatives working with Zoom
Zoom brings teams together to get more done in a frictionless environment. Zoom's reliable, video-first unified communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference systems
Reply to shoppers' order questions in chat using store records.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 toolsAnswer customer questions in comments and flag private issues.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Answer clear FAQ tickets and leave other questions open for follow-up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsReply to visitor problems with a supported next step and source link.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Draft cancellation replies for review in the customer's email thread.
Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.
See why an assigned complaint needs prompt customer follow-up.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Answer common visitor questions with page links and flag gaps for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsDraft a reply that addresses what the earlier response missed.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsAnswer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsDraft answers to customer DMs using your team's approved guide.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Draft answers to customer texts using the recent exchange.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 toolsAnswer common chat questions and bring unresolved threads to the team.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
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