AI-Agents for Customer Service working with monday.com

Draft review replies that flag service complaints for the owner.

Your replies to new reviews are ready to check beside the originals, with customer email history used only when you confirm the match.

Works with6 tools

Draft review replies from support history and flag open complaints.

Get personal replies to new verified reviews, with purchase and support context beside each draft for your approval before posting.

Works with5 tools

Send customer review replies to the right manager for approval.

Your location managers get replies tailored to customer comments and local services, ready to check before posting.

Works with24 tools

Pass unresolved customer cases to specialists with a clear handoff.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Fulfill restock requests with confirmed, product-specific notices.

Your shoppers get a back-in-stock email after a confirmed return, and your team sees which requests still need attention.

Works with7 tools

Reply to customer DMs from the answer guide and flag cases needing help.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Acknowledge portal requests on verified tickets or flag missing ones.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Flag urgent complaint tickets and give leads the case history.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Acknowledge customer chats after review and hand off urgent requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Draft replacement replies from customer orders for team review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Give support editors demo transcripts to review in help drafts.

Your help article draft gets a readable video transcript and demo link, without the timestamp clutter of raw captions.

Works with4 tools

Draft replies to app complaints using related support tickets.

Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.

Works with9 tools