Research visitor questions, reply with sources. Every one is ready to run, and you can adjust it in plain language.
Answer product questions in chat and hand uncertain cases to staff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Answer visitor problem reports with a sourced fix or focused question.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.