AI-Agents for Customer Service in Policy Exceptions working with monday.com
Flag out-of-policy purchases, check promotion pay, route approvals. Every one is ready to run, and you can adjust it in plain language.
Draft replacement replies from customer orders for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsDraft overdue customer replies using current support case facts.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
5 toolsDraft answers in customer chats for the support team to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
8 toolsDraft replies to unresolved complaints for the team to review.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsDraft visit replies in the customer's email thread.
Your support team gets a reply draft in the customer's conversation, with a workable visit time or a clear question to move the request forward.
8 toolsDraft calm complaint replies in customer email conversations.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsPrepare courteous complaint replies within the team's conduct guide.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
4 toolsDraft answers to incoming customer emails for the team to review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsPrepare discount replies for reps to review before sending.
You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.
Leave refund reply drafts in the support inbox for team review.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.
19 toolsPrepare complaint replies for managers to review.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsPrepare cancellation replies using order emails and team terms.
Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.
