Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.