Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Answer routine phone questions and pass callback details to the front desk.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer WhatsApp questions about hours and services for the front desk.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Draft front desk replies with visit times and arrival details.
Your support team gets a reply draft in the customer's conversation, with a workable visit time or a clear question to move the request forward.
Draft first answers to incoming front desk chats for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer WhatsApp questions about hours and confirmed appointments.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
Answer visitor questions about services and hours from site pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.