Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Prepare discount replies for existing customers and flag exceptions.
You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.
Draft customer replies that respect earlier commitments.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.